Carrara Treatment Wellness & Spa · Malibu, California

Frequently Asked Questions About Luxury Rehab

Most of what people want to know before calling Carrara is practical: who answers, what to pack, whether the phone comes too, what a day in the house holds. Here are the answers in one place.

The living room at Carrara's Malibu house, glass doors folded open to the deck and the Pacific
Six Clients
Never more than six in the house
4:1
Staff to clients, clinical and support
24/7
Admissions is Carrara’s own team
Joint Commission Gold Seal Accredited
DHCS Licensed & Certified
Available 24/7 · Completely Confidential
Written by Britney Elyse, MA, LMFTMedically reviewed by Dr. Kenneth Spielvogel, MD, FACOGLast reviewed October 23, 2026
Start Here

How to Use This Page

These are the questions people ask about Carrara rehab most often, grouped the way they ask them: getting in, living here, the treatment itself, paying for it, and the people who love you. Each answer is short and links to a fuller page.

If your question isn’t here, the number on this page rings Carrara’s own admissions team, where Johnna Hose is Director of Admissions, rather than a call center or a lead broker, and someone picks up at any hour.

Call(888) 383-5207, for yourself or someone else, at any hour.
Emailadmissions@carraratreatment.com, the same team.
Verify InsuranceThrough the insurance verification form.
Ways to PayListed on the rehab payment options page.
Admissions, Step by Step

What Happens Between the Call and the First Night

Five steps, from the first call to your first morning at the house. The first two are a conversation about whether Carrara is a good fit.

Carrara's Malibu house from the street, a white wall and coral tree in front, the ocean behind the roof
01

One Call

You, or someone calling for you, reach Carrara’s admissions team. Nothing you say leaves the team, and nothing obliges you.

02

A Straight Answer on Fit

Admissions asks what you’re using, how your health is and what you’ve tried, then tells you whether Carrara is the right place, and if it isn’t, where to look instead.

03

Arrival Planned Around You

An arrival window rather than a rigid hour. Admissions can coordinate the travel, including a private flight and a chauffeur to the house.

04

Intake at the House

A medical and clinical evaluation when you walk in. If you need detox, it starts here, with physicians and clinical staff overseeing withdrawal around the clock.

05

Your Plan, Your Suite

Your clinical team writes your individual plan, you settle into your own suite, and the chef cooks dinner in the house.

Admissions

Questions About Getting In

How do I admit someone to drug rehab, or admit myself?

Call admissions, for yourself or for someone else; a spouse, an adult child, an assistant or a physician can make that call. They’ll ask what’s being used and about health, then say plainly whether Carrara fits. Our guide to how to admit someone to drug rehab covers the harder cases, including when the person isn’t ready.

Can Carrara help me get there?

Yes. Admissions coordinates with your aviation provider and arranges a private chauffeur from the airport; medication timing and a medical escort for the flight can be planned with the clinical team. See the private jet travel to a treatment center page.

Is my call confidential, and will anyone find out I’m here?

Yes, and no one will hear it from us. Carrara is HIPAA compliant, and treatment records carry extra federal protection under 42 CFR Part 2, so an employer or a relative is told nothing unless you sign a release that names them, except where the law itself carves out a case such as a medical emergency.

I have a DUI or a court date. Does treatment help my case?

It can, though no program can promise a legal outcome; ask your attorney. Carrara documents your treatment and provides the paperwork a court asks for afterward. If an order sets a length of stay, see how long court-ordered drug rehab lasts.

Can I keep working while I’m in treatment?

Yes, inside limits the clinical team sets with you. Carrara’s executive program allows secure, scheduled access to work, fitted around the clinical day, with travel support for a commitment that can’t be moved; work waits during detox. See executive addiction treatment for high-pressure careers.

Your Stay

Questions About Living at the House

Will I have a private room?

Yes. You have your own suite, and the Malibu house has six, so there are never more than six people in treatment at once, and the sand is a short stair down from the deck. See the Malibu house page.

What does a day at Carrara look like?

Structured, not rigid. Mornings start with breakfast and yoga, meditation or breathwork, then individual and group therapy; afternoons hold creative sessions, family therapy, fitness and rest; evenings are for recovery meetings and winding down. Our page on the daily schedule in a high-end treatment center walks through it.

What should I pack?

Pack as you would for a week away; the list is just below, and our drug rehab packing list goes item by item, including what to leave behind.

Can I smoke or vape at Carrara?

That depends on the house rule, which admissions will tell you before you arrive; it shapes a day more than most people expect. Our page on whether you can smoke cigarettes in drug rehab explains how programs differ and how nicotine replacement is handled.

Can I bring my dog?

Yes, in most cases. Carrara welcomes companion animals. Tell admissions about yours on the first call so the house is ready for both of you. See pets and therapy animals in recovery.

Your Stay

What to Pack for Carrara

Bring these; leave valuables and anything containing alcohol at home.

A suite at Carrara in Malibu, a white bed and two armchairs, a glass door open to the deck and the ocean

Clothes for the Season

Casual, comfortable layers. Malibu evenings are cool even in summer.

Workout Clothes and a Swimsuit

For fitness sessions, yoga and the ocean.

Photo ID, Insurance Card and a Payment Card

Bring the first two for intake; the card, or a little cash, covers small expenses.

Your Medications

In their original pharmacy bottles, with a list of doses and prescribers.

Toiletries

Alcohol-free, since mouthwash and some skincare contain alcohol.

Books, Photos and Comforts From Home

Pictures, a journal, a hobby: whatever makes the suite feel like yours.

Treatment

What a Week at the House Holds


As many as 80 one-to-one appointments a month are scheduled; this is a typical week, your own will differ, and group sessions sit on top.

Who Is in the House

Who Provides the Care at Carrara

Licensed clinicians, in a licensed house. The Malibu house is licensed under DHCS #191295AP; Carrara carries the Joint Commission Gold Seal, belongs to NAATP, is LegitScript certified and is HIPAA compliant. The team is physicians, psychiatrists, medical staff and licensed therapists working from one plan, and the physician responsible for it, Dr. Craig V. Smith, MD, holds the Medical Director role and an Addiction Medicine board certification.

Comfort is clinical design, not a reward: a private suite, a chef and the spa lower resistance to treatment. The numbers beside this make it personal; ask every program you call for theirs.

Six ClientsThat is everyone in residence, so nobody on the team has to look you up.
4:1 RatioClinical and support staff for every client.
Up to 80One-to-one clinical appointments in a month, scheduled.
20,000 HoursThe team’s average clinical experience.
Same HouseDetox and the residential stay happen here, with no transfer when detox ends.
Treatment

Questions About the Treatment Itself

Does drug rehab work?

For many people, yes. The research is consistent about what helps: longer, continuous care, mental health treated alongside the substance use, and an aftercare plan that gets followed. Carrara doesn’t publish an outcome figure; no single number fits every person. Read whether drug rehab works, with the statistics, and the continuum of care in addiction recovery.

Is mental health treated alongside the addiction?

Yes. If anxiety, depression, trauma or bipolar disorder sits alongside the substance use, psychiatrists and therapists treat both in one plan from the start. Read what to look for in luxury dual diagnosis care.

What’s the difference between residential treatment, PHP and IOP?

Residential means you live at the house with clinical and medical staff present around the clock. PHP and IOP are outpatient levels: a partial hospitalization program runs about six hours a day, an intensive outpatient program about three, and you sleep at home or in sober living. Carrara is residential and runs neither, and admissions will tell you on the first call if an outpatient level is what you need. Our IOP vs PHP comparison goes further.

Do you treat couples?

In some circumstances, yes. When one or both partners have a substance use disorder, Carrara can treat you together, with behavioral couples therapy where both plans support it. See luxury rehab for couples.

What happens after I leave?

Your plan for after discharge gets written during your stay, in aftercare coordination sessions twice a week. It covers ongoing therapy, recovery meetings and sober living where it helps, and Carrara arranges at-home sober companions through third-party providers. Read about life after rehab, sober living and community support.

Money and Insurance

Questions About Paying for Treatment

Will my insurance contribute toward treatment at Carrara?

It may contribute toward a portion of treatment; how much depends on the plan itself. Which plans put money toward residential care, and how much, the insurers decide, and it shifts often, so admissions reads your specific plan rather than quoting a rule. Start with insurance coverage for luxury rehab or the verify your insurance form.

Which insurance plans does Carrara work with?

That list changes faster than a web page can, so admissions checks the plan in your hand on the day you call. Three Carrara cannot take are Medi-Cal, Medicaid and Medicare. For everything else, the answer is a plan-by-plan check, and the insurance coverage page explains what that check involves.

Family and Visitors

Questions From the People Who Love You

Can I visit someone in rehab at Carrara, and is there a family program?

Yes, with the clinical team’s agreement and, as at most programs, not during the first days of detox. The house keeps weekly visiting hours. Family therapy is part of treatment too, with sessions as the clinical team judges useful. Our guide to visiting someone in rehab covers what to expect, and family therapy for addiction recovery explains the work.

What if the person I’m worried about won’t go?

Call anyway. Admissions can talk through what you’re seeing and what tends to work, and Carrara offers intervention services led by experienced intervention specialists. Our guide to effective substance abuse interventions describes the approaches in use.

Frequently Asked

The Questions People Ask First

What is Carrara Treatment, and what services does it offer?

Carrara Treatment Wellness & Spa runs luxury drug and alcohol rehab for adults: a six-suite beach house in Malibu. Medical detox, residential treatment, psychiatric care and dual diagnosis treatment share one roof, with a private chef, spa treatments and personal fitness around the clinical day. What makes Carrara’s rehab programs different is scale: six clients, a 4:1 staff ratio, and as many as 80 individual appointments a month. The services page lists every program.

Is Carrara Treatment licensed and accredited?

Yes: DHCS licensed and certified (the Malibu license number is printed above, under who provides the care), Joint Commission accredited, LegitScript certified and a member of NAATP. The quickest way to check whether any rehab is legitimate is to look up its DHCS license on the state’s public search; we’d rather you did.

Can I keep my cell phone?

Yes, on a plan you agree with the clinical team when you arrive. The first 48 hours at Carrara are kept free of electronics. After that, use depends on your obligations and how far into treatment you are, and no phones come into therapy or group sessions. Our phone-in-rehab page goes deeper.

How long does drug rehab take?

There’s no fixed length; your clinical evaluation sets it, and it’s reviewed as you go. Stays are usually planned as 30, 60 or 90 days. Detox, where you need it, comes first inside the same stay. Our page on how long drug rehab takes goes through the options.

One More Question

Ask Us the Question That Isn’t Here

Admissions has probably been asked it before. The call is confidential, nothing about it obliges you, and if Carrara isn’t a match for what you need, they’ll say where to look.

If this is an emergency, call 911. For free confidential support 24 hours a day, call or text 988.

This page is general information, not medical advice.